The most important aspects for providing great patient care are patience, understanding, compassion, and sympathy. Pay attention to detail and make the short time you're there with them memorable can make a big difference in their day.

Total Patient Care means that a Professional Nurse is accountable to provide and coordinate the care of a patient or group of patients assigned to her/him during her/his working hours.

  • Make sure each of your employees is capable of making a good first impression.
  • Keep your promises.
  • Show appreciation and gratitude to your patients.
  • Provide solid training.
  • Listen and act when your patients complain.
  • Go above and beyond what your patients expect.
  • Make it easy on your patients.
  • Be open with mistakes.
  • Be a little obsessed with your patients.
  • Treat your employees (and each other) like customers.